My wife is hard to fit for clothing. She is skinny. Thus she has a hard time finding clothes that are small enough.
In our metro area we have two Buckle stores. (They cater mostly to younger people who are more likely to be smaller, though they have a wide range of sizes)
My wife usually goes to store "C" where they are always friendly and helpful. A couple of days ago, she went to store "W" because she was in that area. She told them the size jeans she was looking for. Most of the staff was disinterested, but not busy. One person said "we don't have that, but how would you like to try on" a larger size. My wife said no, that would be too large. So the salesperson tried again with the larger size idea, because "I know we have that size." No one made an effort to look for the waist size my wife asked for. Frustrated, to say the least, she left.
At store "C" she was greeted near the door by a salesperson who asked, (with enthusiasm) how she could be helped. She told the person the size and style of jeans she needed. The person (college aged) asked her name and then said to a couple of other staff members who were not busy "Karen is looking for waist size "X", can you help find some." The store was abuzz with activity. They found some and Karen bought them and passed out compliments to staff members in the process.
That is why she keeps going back to the Buckle in the College Square Mall.
She has talked before of their customer service and I have observed myself the level of attention and service at the College Square store. We had assumed it was a corporate culture, but now I think it may be a local store manager more than a corporate culture.
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