Special mid-week post
I have had lots of comments about last Friday's car dealership piece. Most of them were about the "air of superiority" and "arrogance" of car sales people. One person told me of a saleswoman for a dealership that grew from a modest building into a larger new and fancy building. The ego and demeanor of the saleswoman seemed to grow worse even faster, so my reader stopped even trying to buy from her. I suspect that maybe she was given a choice of becoming "big dealer like" in her sales approach or leaving the company.
Others mentioned that they, too, had a "good" purchasing experience at a smaller dealership at some point in the past. One even told of a good experience at a big high volume dealership. One lady said she rather liked the games and deal-making. I should add that she is a very effective purchasing manager for her company.
A couple commented about car salesmen they knew on and off the job --- and the difference in personalities they exhibited both places.
Following are two direct quotes from people who are professional salesmen and have been for some time.
"Buying a car is THE worst... My experience like yours has been most of these guys are incompetent hacks hiding behind their arrogant facade."
"Right on! I have often felt in the years of car buying
experience the feeling that we weren’t good enough to buy a vehicle from the
dealership we visited. Always made sure that I was nicely dressed, clean
shaven and had deodorant on. Did not seem to make a difference."
I once looked at a used flat-bed equipment trailer at a dealership near here. When I noted that the frame was rather badly rusted, the salesman replied: "If the next guy does not notice that, it will be his problem, not ours, as soon as he pulls it off the lot." The salesman was the son of the owner!!!! I have never visited that dealership again in 15 years.
So there you have it folks. It seems fairly universal, especially in the larger dealerships.
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