Just ten minutes ago I got off United flight 1629 from Las Vegas to Denver. As an "in-flight announcer" the Captain may have been the best I have ever flown with. He spoke loudly enough to hear and added just the right amount of humor. He added a couple of times that we had an "excellent" and "fantastic" crew whom he knew was "taking good care of you." Just little things like that make the flight better. It all adds up. (see diminutive additives post of January 25, 2013)
The Captain was standing up when I exited the plane. I said to him that he should be "the model of announcements from the cockpit for every pilot in the company." He thanked me with a chuckle.
I have long said that you "have every right to complain" about bad service, but you also "have every obligation to compliment" good service.
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