Recently I visited the Wickham Road Home Depot store in Melbourne, Florida. It was raining, with some wind, and temperatures in the low 70's. Not a bad day, though not exactly pleasant. We picked out some plants in the outside garden center (during a break in the rain).
At the covered checkout counter area in the garden center there were a few employees who were running the registers, joking among themselves, answering customer questions, and waiting for the brief rain to end so they could again venture out to get their work done. It was busy, but relaxed, and an atmosphere of fun. One man in particular stood out. He was joking with all the customers and fellow staff and doing even more than the other staff members in creating a fun atmosphere.
When I went to get our vehicle, my wife waited for me in the checkout area.
She reported that he suggested to one younger couple that the man go get their car while the wife waited so she could stay dry. While waiting for her husband, the HD staff member tore open a plastic shopping bag to make her an "umbrella" and then ran their purchase out to the car so she could get in more quickly.
These staff members, and this one man in particular, created a positive shopping experience.
Better, said my wife, than any other "big box" DIY store she had visited.
We will be back the next time we are town!
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