Here is an email I sent to a customer this morning, after he had to twice ask me for some information. My lack of attention to him is not a very good example of the level of customer service to which he is entitled.
Good morning
Scott-----
I am sorry for not responding. I have been on the road so much that I have lost
track of what I need to do, such as answering your questions.
We do take Visa and MasterCard. Lead time depends a bit on item chosen, but
will range from two days to two weeks. All molding and machining is done in our
factory, so we are able to control maximum lead time.
J______ H_____, copied above, is our Customer Service and Marketing Manager and
will be in the office except for the first week of March. I will be gone for
the next ten days, so for a more responsive (and more responsible?) person,
please put us both on your emails.
Again, I apologize.
Regards,
Rich Borglum
Sent from my Android tablet
Modern technology is wonderful. But when you move between office computer, home
computer, tablet, and smart phone, even though they are all synched
(supposedly), it is easy to lose track of where you are at.
-30-
